Nationwide Windows is firmly committed to a positive compliance culture and to the adherence of the principles of the Treating Customers Fairly (“TCF”) as stipulated by the Financial Conduct Authority (“FCA”). We aim to ensure that we consistently deliver fair outcomes to our customers and take responsibility for the Company and members of the workforce providing a quality service to our customers.
The aim of this policy is to outline how our business will ensure all of our customers are treated fairly and demonstrate that the fair treatment of customers is at the heart of our business culture.
The TCF Outcomes
The FCA has 11 high level principles of business which apply to all regulated firms. Principle 6 states that, “A firm must pay due regard to the interests of its customers and treat them fairly.”
There are 6 “TCF outcomes” under principle 6 which the FCA expects firms to have at the core of their firm’s culture. These are:
The TCF outcomes have been firmly embedded in to all aspects of our business, not just our regulated activity of credit broking.
We will ensure that all of our actions are guided by the TCF outcomes. We recognise that our employees are critical to delivering a positive experience and ensuring that all of our customers are treated fairly. Our culture and values encourage and support our employees to deliver this.
To ensure we are consistently meeting the principles of treating our customers fairly, Future Homes commits to the following:
This policy will be reviewed annually as a minimum and will be updated to reflect any changes in regulation or internal practices
Nationwide House74-88 Somers Road Rugby,WarwickshireCV22 7DH
Nationwide Windows Ltd FRN: 668099, 74-88 Somers Road, Rugby, Warwickshire, CV22 7DH, is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by a Novuna Personal Finance a trading style of Mitsubishi HC Capital UK PLC who are Authorised and Regulated by the Financial Conduct Authority FRN: 704348.
data protection policy
vulnerable person statement
treating customers fairly